Because AARP auto insurance policies are written by The Hartford, policyholders should Hartford’s website to access their online account and manage their policy. Benefits of having an online account include the ability to make payments, change billing details, update policy information, view/print important policy documents, view the status of claims, and more. Learn how to navigate the Hartford’s website using the guides below.
How to Log In
Step 1 – On the homepage, look for the ‘My Account’ link near the top right corner of the page. Hover over it and then click the ‘Auto’ link to go to the auto login page.
Note: The direct URL is https://www.thehartford.com/home
Step 2 – Enter your user ID and password. Click ‘Login’ to access your account.
Forgot Password – If you do not know your password, press the ‘Forgot Your Password?’ link under the password input field. You will be redirected to the four-step password reset form. Enter your user ID and email address. Click ‘Next’ to continue. Verify your identity, and then create a new password.
Enroll in Online Access
Step 1 – On the main login page, press the ‘Activate Your Online Account’ link on the right side of the page.
Step 2 – Enter your policy number and click ‘Continue.’
Step 3 – In the remaining steps you will create your user ID, password, and security verification credentials.
Make a Claim
Step 1 – Go to the main claims page (link opens in a new tab).
Step 2 – Press the ‘AARP Auto’ tab.
Step 3 – Press the ‘Report’ link to submit a claim online, or call 1-877-805-9918 to file one over the phone.
Step 4 – When submitting a claim online you will need to provide policy and accident information, as well as contact details.
Note: To track an existing claim, sign in to your account.