ACE home insurance policyholders can set up an online account to manage their policies. Having an account is optional, but it enables you to view your policy documents, manage billing, locate agents and brokers, make payments and follow up on claims.
How to Log In
Step 1 – Start by visiting the website (http://www.acegroup.com/us-en/). You can go to the homepage directly by clicking on the “Login” link at the top of this page.
Step 2 – Point your cursor at the “for individuals and families” link as shown below, and then click on the “home, auto, valuables & liability insurance” link.
Step 3 – You will be redirected to a new page. On the login form appearing on the right-hand side of your screen, enter your login credentials (username and password) and click on the “Login” button.
Forgot Username – You can recover your username by clicking on “username” below the login form. You will be required to enter your email address to proceed.
Forgot Password – You can reset your password by clicking on the “password” link appearing below the login form. Enter your username and email address to kick-start the process.
Enroll in Online Access
Step 1 – Go to the website. Place your cursor over the “for individuals and families” link. Click on “home, auto, valuables & liability insurance”.
Step 2 – On the next page, click on “Register for access”.
Step 3 – Enter your name, email, address, username and password. You will also be required to create 3 security questions and answers. Click “Next” to continue.
Step 4 – Choose whether you want to enroll using your policy summary or billing statement. Once you’re done, click “Continue”.
Step 5 – Enter your policy summary or billing statement details and click on the “Complete Registration” button.
Step 1 – On the homepage, hover your cursor over the “for individuals and families” link. A menu will appear. Click on the “Policyholder Center” link as shown below.
Step 2 – You will be redirected to another page. Click on the “Pay My Bill” link to proceed.
Step 3 – Now click on “Quick Payment Site” to proceed.
Step 4 – Start off the payment process by entering your account number and zip code. When you are done, click “Next”. Provide all necessary information in the few steps that follow to complete the payment process.
Make a Claim
You can file a claim by calling the claims center at 1-800-945-7461, or calling your agent.