Policyholders can manage their Acuity home insurance policy online by registering for an online account. Once registered, customers can also pay their bill and view the status of open claims. Use the guides on this page to learn how to log in, register a new account, reset your password, and make an online payment.
How to Login
Step 1 – Go to the homepage (https://www.acuity.com/).
Step 2 – Enter your login credentials (login ID/password) in the “Sign In” form on the left-side of the page, and then press the “Log In” link to access your account.
Forgot Password – Press the “Forgot Login ID/Password” link. You will be redirected to the password/ID reset form. Enter your ID and email address, and then click the “Email Password Hint” link or the “Answer Challenge Questions” button.
Note: If you do not know your ID, you must contact the technical support team at 1-800-242-7666 ext. 4357.
Enroll in Online Access
Step 1 – Press the “New User” link on the homepage (and then select “Policyholder” or “Agent”).
Step 2 – Enter your policy number, ZIP code, and Agency code into the appropriate input fields, and then click the “Continue” button.
Make a Payment
Step 1 – Hover over the “Pay My Bill” link in the main menu, and then press “Pay Online Now.”
Step 2 – Enter your policy number, ZIP code, and Agency code. Press “Continue.”
Note: Payments can also be made over the phone by calling 1-800-242-7666 (extension 4).
Make a Claim
Step 1 – Go to the Claims page (link opens in a separate tab).
Step 2 – Press “Report a Claim Online.”
Step 3 – Select the type of claim that you want to report (home/auto/business, windshield, workers’ compensation, identity theft).
Note: If the claim is urgent, call 1-800-242-7666 or immediate help.
Step 4 – Fill out the personal information section, and then complete the contact information fields. Once all of the required fields have been filled out, press the “Submit” button at the bottom of the page.
