Sign in to your American Family auto insurance account to view policy information, make payments, update certain plan details, or check an open claim’s status. Online payment options include checking/savings account transfers and debit/credit cards (Visa, American Express, Discover, and MasterCard). Policyholders do not need an online account to make a one-time payment. The sections below provide an overview of the account login/registration processes, as well as how to make a non-login payment, and how to report a claim.
How to Login
Step 1 – There are two ways to access your account: via the homepage (using the sign-in form), or by going directly to the main login page (via the ‘Login’ link above).
Step 2 – Enter your user ID and password into the input fields, and then click the ‘Log In’ button.
Note: You may be required to verify your identity before gaining access to your account.
Forgot Password – If you do not know your password, click the ‘Forgot User ID/Password’ link on the homepage/login page (as outlined in the screenshot below). On the next page, enter your user ID into the input field under the ‘Need Your Password?’ section, and then click the ‘Go’ button.
Note: If you require further assistance with accessing your account, contact a customer service representative at 1-800-692-6326 (available 24/7).
Enroll in Online Access
Step 1 – On the homepage, click the ‘Enroll’ link.
Step 2 – You will be transferred to the registration page. Select the policy type you will be registering, and then click the ‘Enroll Now’ link to begin the process.
Step 1 – Go to the ‘Payment Options’ page here.
Note: Non-login payments are not available for all policy types.
Step 2 – Click the ‘Pay Now’ button.
Step 3 – You will be redirected to the four-step payment process. Enter you billing account number and ZIP code, and click the ‘Next’ button. Enter your payment details, and follow the on-screen instructions to confirm your payment.
Make a Claim
There are three options for reporting an auto claim: online, via the main American Family phone line, or by calling your local agent. This section details the online process.
Step 1 – Go to the ‘Report a Claim‘ page. The process is comprised of four steps (1. Customer Info 2. Accident Info 3. Summary 4. Confirmation).
Step 2 – On the first page enter your policy number, first/last name, address, city, state, ZIP, email, and phone number.
Note: Click the ‘Next’ button at the bottom of each step to move on to the next page.
Step 3 – Follow the on-screen instructions, providing all of the necessary details (accident information, vehicle damage, etc.). After submitting your claim, a local agent will be in contact with you as soon as possible.