Homeowners who have a Chubb home insurance policy can manage their policy 24/7 via the ‘@Chubb’ online service. Payment options include ‘AutoPay’ (checking account or credit/debit card), phone (1-800-682-4822), and postal mail. You can also make one-time payments by signing in to your account. Use the guides below to learn how to access the online policy management service, as well as report a home or property claim.
How to Log In
Step 1 – Go to the personal insurance homepage by entering http://www.chubb.com/personal into your web browser (or by clicking the ‘Login’ link at the top of this page – note: link will open in same window unless you right-click and select ‘open in new tab/window’).
Step 2 – Enter your user ID and password into the input fields within the form on the left side of the page. Select which account management task you want to complete when you sign in (via the drop-down list), and then hit ‘Login.’
Forgot Password – On the personal insurance homepage, click the ‘Password’ link below the input fields. You will be transferred to the password reset page. Enter your user ID, date of birth, city of birth, and mother’s maiden name. Create your new password and then click ‘Submit’ to finalize your changes.
Enroll in Online Access
Step 1 – Go to the personal insurance page here (link opens in a new window).
Step 2 – Click ‘Register Now.’ You will be taken to the enrollment page.
Step 3 – Enter your policy number, policy effective date, and account number (or issuer). Press ‘Continue’ to move to the next section. Select a username, password, and security verification credentials to complete the registration process.
Make a Claim
Step 1 – File a property/home claim online or over the phone (1-800-252-4670). To file a claim online, go to the claims page and then click the ‘File online’ link at the bottom of the page.
Step 2 – Either log in to your account, or click the ‘File as unregistered user link’ to begin the online claims reporting process.
Note: Logging in will save you time when filling out the claim forms.
Step 3 – Provide all required information, being as detailed as necessary. After your claim has been processed, a claims representative will contact you shortly.