Learn how to sign in to your Citizens Property Insurance account, register for online access, make payments, and report a claim by reading the guides on this page. Benefits of having a ‘myPolicy’ account (Citizen Property’s online account management system) include the ability to view/download important policy information, payment plan details, as well as pay your premium online (online payment availability varies, see below for more detailed information).
How to Log In
Step 1 – Go to the homepage by entering www.citizensfla.com into your internet browser.
Note: You can also click the ‘Login’ button at the top of the page to load the homepage in a new window/tab.
Step 2 – Press the ‘Manage my Policy’ link (as seen in the screenshot). You will be taken to the main account access page.
Step 3 – Click the ‘Login’ link in the top right corner of the page. A drop-down form will load. Select ‘Policyholder.’
Step 4 – Enter your account username and password, and then click the blue arrow button to sign in.
Forgot Password – If you do not know your password, press the ‘Forgot Password’ link in the drop-down login form. Enter your username, policy number, email address, and phone number. Click ‘Next’ to move on to the next step and reset your password.
Online Payment Options – Certain policyholders may be able to make online payments (availability varies). All customers are able to have their agent make an electronic payment on their behalf. Go to this page for more details regarding accepted forms of payment.
Enroll in Online Access
Step 1 – Go to the main ‘myPolicy’ page here.
Step 2 – Click ‘Register Now.’
Step 3 – Enter your policy number, email address, and phone number. Click ‘Next.’ Select your username, password, and other verification credentials.
Make a Claim
Step 1 – Report a claim by calling the dedicated claims line (open 24/7) at 1-866-411-2742. You will need to have the following information on-hand:
- Policy number
- Personal details (full name, address, contact numbers, etc.).
- Description of the loss/damage
- Mortgage details (if applicable)
Step 2 – After reporting your claim you will be assigned a claim number, and given your adjuster’s name/contact information.