Colonial Penn life insurance policyholders can manage their term life or whole life policy at any time of the day through their MyColonialPenn account. Customers must first sign up to start using the service. Having an account enables you to view and edit their policy details and make payment. Below is a step by step process for signing up for an account, logging in and filing a claim.
How to Log In
Step 1 – Go to the website (https://www.colonialpenn.com/) and click on the Customer Login link at the top of the homepage as illustrated below.
Step 2 – You will be redirected to a new page. Enter your username and password in the login form located on the right hand side of your screen as shown below. Click “Login” to access your account.
Forgot Username – If you have forgotten your username, click on the “forgot username” link on the login page. You will be redirected to a new page where you are required to enter your name, zip code and policy number. Click “Next” to proceed with the recovery process.
Forgot Password – If you have forgotten your password, you can reset it by clicking on the “forgot password” link at the bottom of the login form. You will be required to enter your username and zip code to proceed.
Enroll in Online Access
Step 1 – On the homepage,, click on the “Customer Login” link at the top of the page.
Step 2 – You will be redirected to the login page. At the bottom of the login form located on the right hand side of your screen, click on the “Register Now” link.
Step 3 – On the next page, fill in the enrollment form. You will be required to enter your personal information and policy information. Set up your login credentials and select three security questions and their answers. Accept the terms and conditions and then click “Submit” to complete the enrollment process.
Make a Claim
The claimant has to submit a statement that has been completed by the beneficiary. This should be accompanied by the death certificate of the policyholder and the original insurance contract (if available).
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