There are several different Encompass auto insurance payment options available to policyholders; over the phone (call the automated billing system at 1-866-430-2916), online, postal mail (billing addresses can be viewed on this page), or automatic payments (via your checking/savings account). Online payments are made using a third-party billing website (MeCheckFree – one of America’s largest online billing management providers).
How to Log In
Step 1 – Sign in to your account to view policy details/make payments. Click the ‘Login’ link at the top of this page for quick access to the main sign-in page. Otherwise, go to the homepage (encompassinsurance.com) and then click the ‘Pay Your Bill’ link as outlined in the below screenshot. You will be taken to the main sign-in page.
Step 2 – Enter your policy number and ZIP code, and then click ‘Log In.’
Note: A list of all of the payment options available to policyholders can be viewed on the sign-in page. Click each payment option to view more details. If you are a Massachusetts resident, press the ‘Massachusetts Auto Online Payments’ link to make an online premium payment.
Make a Claim
Step 1 – There are two options to file an auto claim: in-person/over the phone with a local agent (click here to find an agent in your area), or by calling the main claims line at 1-800-588-7400 (available 24/7 – you will need your policy number to begin the claims process).
Step 2 – After your initial claim report, a claims specialist will contact you within one business day (to obtain more details, and set up a damage inspection time). After reviewing the damage and calculating an estimate, a claims adjuster will contact you to go over the details of their report.
Step 3 – After the damage has been inspected and the adjuster has reviewed the terms of the claim with you, Encompass will send you the appropriate documents and any applicable payments.
Note: Go here for a complete overview of the auto claims process.
