Members of Fidelis Insurance can manage their policy/plan online by enrolling for online access. Some of the benefits of having an online account include the ability to view/print ID cards, make payments, change primary care providers, and more. Follow the guides posted below to learn how to sign in, register a new account, reset your password, as well as what to do when you need to file a claim.
How to Log In
Step 1 – Go to the Fidelis homepage (https://www.fideliscare.org/) and then click the “Member Portal” link as outlined below.
Step 2 – Enter your email address/password in order to access your account.
Forgot Password – If you do not know your password click the “Reset Password” button on the login page. Enter your username and a link to reset your password will be sent to your email.
Enroll in Online Access
Step 1 – Go to the main login/member portal page and click the register button.
Step 2 – Select whether you are registering yourself (or registering as a dependent).
Step 3 – Enter your member ID, first name, last name, date of birth, and social security number. After your account has been located you will be able to create your user ID/password.
Make a Payment
Step 1 – Sign in to your member portal account to make an online payment.
File a Claim
Step 1 – If you need to check the status of an open/pending claim you must sign in to the member portal.