John Hancock Life Insurance policyholders can make payments and access claim/customer service forms (address change, name change, policy loan request, request for policy change, etc.) online via “JH ServiceNet” (the online policy management center). Follow the tutorials on this page to learn how to register an account, sign in to an existing account, reset your password, make payments, and file a claim.
How to Log In
Step 1 – Go to the main policyholder/JH ServiceNet webpage by clicking the login link at the top of this page (or click here – link opens in a new tab/window).
Step 2 – Click the login link as outlined below.
Step 3 – Enter your username and password into the sign-in form then press login button to access your account.
Forgot Password – Click the “Forgot You Password” link in the sign-in form. Enter your user ID and SSN/TIN, press the “Reset Password” link.
Enroll in Online Access
Step 1 – On the main JH ServiceNet page click the “Register Now!” link.
Step 2 – Agree to the terms/conditions.
Step 3 – Select what you are registering as (individual, trustee, company, etc.). Enter your policy number, name, DOB, phone number, email, SSN/TIN, and then create your username/password. Click the submit button to complete your registration.
Make a Payment
Step 1 – Go to the John Hancock ePay site here.
Step 2 – Select the proper online bill pay website to access from the links outlined below (depends whether you became a customer before 1/1/05, after 12/31/04, or originally were a ManuLife customer.)
Step 3 – Enter your policy number and then provide your payment details.
File a Claim
Step 1 – Report your claim by using the online notification form or by calling or 1-888-267-7784 (for NY) or 1-800-387-2747 (for rest of USA) .
Step 2 – To report it online go to this page and then click the notification form link.
Step 3 – Enter the required information into the form and then press the submit button.