To access your MetLife health insurance policy online, follow the steps in the login guide posted below. If you are not currently registered, learn how to create a new account for your employee benefits (health/accident) policy in the enrollment guide. The claims process will typically be handled by your employer’s HR department, however if you have specific questions regarding the claims process, scroll to the bottom of the page to get the contact number for the employee benefits customer service department.
How to Log In
Step 1 – Start by going to the main employee benefits page (click here – this link opens in a new browser tab/window).
Step 2 – You will see a login form on the right side of the page, enter your user ID and password into the input fields. Click the ‘Log In’ button to access your policy.
Note: You may be required to provide additional information (such as security verification credentials) before gaining complete access to your account.
Forgot Password – On the employee benefits page, click the ‘Forgot username/password’ link. A new window will load, enter your email address and then complete the anti-spam captcha. Click ‘Next’ to go to the next step of the process. Provide any other required information in order to reset your password.
Enroll in Online Access
Step 1 – Click the ‘Register Now’ link under the login form.
Step 2 – Select ‘MetLife Benfefits’ and then hit ‘Next.’
Step 3 – Enter your company name into the input field and click ‘Submit.’
Step 4 – Follow the on-screen instructions to complete the registration process.
Make a Claim
You should talk with your employer about their specific claims process. Use the contact number below to get in touch with a MetLife representative who can answer your questions about how MetLife will handle your claim.
Step 1 – Contact the employee benefits customer service team at 1-800-438-6388.