Shelter home insurance policyholders can view policy information, statements, quotes and claim information online through the My Shelter service. Users can also set up payment towards their policy and contact agents through the platform 24/7. The instructions below outline the process of registering, logging in, making payments and filing claims.
How to Log In
Step 1 – Go to www.shelterinsurance.com and locate the login form as illustrated below.
Step 2 – On the relevant field, enter your password and user ID. Click on the ‘Log In’ button to access your account.
- Forgot ID/Password – To recover your user ID or reset your password, you need to click on the ‘forgot ID/password’ link. Enter your user ID to start the password reset process. To recover your user ID, enter your email address and name.
Enroll in Online Access
Step 1 – On the homepage, click on ‘Register’ just below the login form as illustrated below.
Step 2 – On the next page, enter your policy number, date of birth, name and social security number. Click ‘Continue’ when you’re done.
Step 3 – You will be required to provide some information about your account in order to proceed.
Mobile Log In
Step 1 – Go to the website using a browser of your choice on your mobile phone.
Step 2 – On the login form, enter your user ID and password. Click on the ‘Log In’ button to access your account.
Step 1 – On the website, click on the ‘Pay Bills’ link appearing on the right hand side of the top menu.
Step 2 – To pay without signing in, select the ‘pay without signing in’ option and click ‘Continue’. Have your credit card information ready to complete the payment.
Make a Claim
NOTE: You can file a claim while logged into your ‘My Shelter’ account or without logging in.
Step 1 – Go to the homepage and hover your cursor over ‘Claims’ on the top menu as shown below. On the drop down menu that appears, click on ‘File a Claim’.
Step 2 – At this point, you can choose whether you want to log in or proceed without logging in. Click ‘Continue’.
NOTE: From the next step, the instructions are for the non-login claim process.
Step 3 – Enter the characters displayed on your screen for verification and click ‘Continue’.
Step 4 – Provide your policy number, then click ‘Continue’.
Step 5 – Follow prompt and provide all necessary information to complete the claim process.