Shelter life insurance customers can manage their policies conveniently through the My Shelter portal. This service is available 24/7 and allows users to make payments, view quotes and review policy information conveniently. Follow the steps below to sign up, login, make payments and file claims.
How to Log In
Step 1 – Go to the homepage of the website and locate the login form on the left hand side of the page as shown below.
Step 2 – On the fields provided, enter the respective login credentials. Click on the ‘Log In’ button to access your account.
- Forgot ID/Password – If you need to reset your password, you will be required to click on ‘forgot ID/password’. Enter your user ID start the process. To recover your User ID, enter your email address and name.
Enroll in Online Access
Step 1 – On the homepage of the company’s website, click on Register below the ‘My Shelter’ login form as shown below.
Step 2 – On the next page, fill in the enrollment form. You will be required to provide the following details – your SSN, your policy number, date of birth and name. When you are done, click ‘Continue’.
Step 3 – Set up your login credentials to complete the process.
Mobile Log In
Step 1 – Using the browser on your mobile device, go to www.shelterinsurance.com.
Step 2 – Enter your ‘My Shelter’ login credentials and click ‘Log In’ to access your account.
Non-Login Payment
Step 1 – On the website, click on Pay Bills at the top as shown below.
Step 2 – On the next page, locate the ‘pay without signing in’ form and enter your email address and policy number. Click ‘Continue’ to pay. You should have your credit card details at hand.
Make a Claim
Policyholders can file claims by calling 1-800-743-5837. Claims for all other policies apart from life can be done online.
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