Manage your USAA home insurance account online via the website, or by using the mobile app (for iOS, Windows, and Adroid devices). Account management features include the ability to view/print out ID cards, set up recurring payments, make a one-time payment, report a property claim, and more. Use the guides below to learn how to access your online account, what to do if your password has been lost, how to register a new account, and how to file a claim.
How to Log In
Step 1 – Go to the homepage (either click the ‘Login’ link at the top of this page, or enter www.usaa.com into your web browser’s URL bar).
Step 2 – After the homepage has loaded, click the ‘Log On’ link in the upper right corner. A drop-down sign-in form will generate. Enter your online ID (username/email) and password.
Forgot Password – On the sign-in form, press the ‘Password’ link. You will be transferred to the ‘Logon Recovery’ page. Enter your online ID into the input field and press ‘next’ (if you do not know your ID, press the ‘Retrieve It Now’ link below the entry field). Follow the on-screen instructions to reset your account’s password.
Enroll in Online Access
Step 1 – Press the ‘Register’ link in the drop-down login form.
Step 2 – Once on the registration page, select whether or not you are already a USAA customer. If you select yes, you must verify your membership by entering your social security number or membership number. If you are not a current customer, you will need to enter your personal details (first/last name, full street address, contact information) in order to see if you are eligible for membership.
Make a Claim
Step 1 – You can file a claim over the phone (1-800-531-8722), in-person at a financial center, or online by signing into your account. You can also check the status of existing claims by signing in to your account and using the online ‘Claims Center.’
Note: Claims should be reported as soon as possible after damage has occurred.