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West Bend Insurance File a Claim | Make a Payment

Use the guides on this page to learn how to file a West Bend Insurance claim, as well as how to make an online payment. If you want to make recurring payments, follow the enrollment guide to learn how to register for “e-billing.”

How to File a Claim

Step 1 – The simplest way to report any type of claim to West Bend is to call the claims line (available 24/7) at 1-877-922-5246. Claims can also be reported via email (directconnect@wbmi.com) or fax (1-800-459-4520). If you would rather file your claim with your independent agency, use the locator tool to find your agent’s contact information.

Note: Have your policy number available when reporting your claim.

Make a Payment

Step 1 – Make an online payment by going to the main payments site (link will open in a new tab/window).

Step 2 – Once on the site select which type of policy you have (options outlined below).


Step 3 – If you want to make a one-time payment press the “click here” or “make a one-time payment” link.


Step 4 – Enter your policy/payment information.

Enroll in Online Access

Step 1 – Go to the payments page and then select your policy type.


Step 2 – Press the “click here” or “Register” link to go to the enrollment page.


Step 3 – Select your username/password, and then enter your email address, policy number, and effective date. Hit the register button at the bottom of the form to complete the enrollment process.


Note: Once you’re registered you will be able to setup recurring payments.

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