Read the guides on this page if you’re a current Genworth Insurance customer and want to learn how to make online payments, create an online account, file a claim, and more. Benefits of creating an online account include 24/7 access to policy information, the ability to setup recurring payments, view/download important policy documents, update contact details, and more. How to Log In Step 1 – Get to the main login screen by entering (https://www.genworth.com/login.html) into your browser. Step 2 – Enter your username and password into the form in order to access your account. Forgot Password – On the main login page, click the “Forgot Password?” link. Enter your username into the input field. After verifying your identity you will be able to setup a new password for your account. Enroll in Online Access Step 1 – Press the register link on the login page/form. Step 2 – Enter your policy/contract number and social security number into the form. Press the next button and then create your login credentials (user ID/password). Make a Payment Step 1 – Recurring payments can be setup by logging in to your account. If you want to make a one-time payment without signing in then click the “Pay Online” link (on any page of the main Genworth site). Step 2 – Enter your policy number and date of birth. After your policy has been located you will be able to make your payment. File a Claim Step 1 – If you have an online account then sign into it in order to initiate a claim online. You can also call 800.876.4582 to report a claim over the phone.