Explorer Insurance File a Claim | Make a Payment

Learn how to make an online payment towards your Explorer Insurance policy by following the payment guide below. If you need to report/file a claim, scroll down to the claim guide for a brief overview of the claims process.

How to Make a Payment

Step 1 – Make a payment online by going to the main online payments page (“ePay”) here (link opens in a new tab/window).

Step 2 – If you want to setup recurring payments click the “ePay Automatic Payments” button.

Note: Payments can also be made over the phone by calling 800-223-2242, or by sending a check/money order to (Explorer Insurance Company, Attn: Accounting, P.O. Box 906, Santa Clarita, CA 91380).


Step 3 – You will need to register a new account before you can enroll in the automatic payment service. If you are already enrolled, enter your email and password into the login fields to access your ePay account.


Step 4 – If you want to make a one-time payment, click the “ePay 1-Time” button.


Step 5 – Enter your policy number/ZIP code and then press submit. Provide your checking/credit card details and then confirm your payment.


File a Claim

Step 1 – Call the dedicated claims line at 877.849.4678 (available 24/7 364 days per year).

Step 2 – You will need to provide your contact information, policy number, as well as incident/accident information.