Genworth life insurance policyholders are able to access and manage their policies on the website 24/7. Through this service, users are able to view policy details and information, make payments, download documents, receive notifications, and change their personal details. One must sign up to use the service. Below is a step by step guide on how to log in, enroll, make payments and file claims.
How to Log In
Step 1 – Go to the website by clicking on the “login” link at the top of this page or using the URL (https://www.genworth.com).
Step 2 – On the right hand side of your screen, you will see a login form. Enter your username and password, and then click on the “Login” button to access your account.
Forgot Password – If you have forgotten your password, click on the “forgot password” link appearing at the bottom of the login form. You will be required to enter your username to proceed with the password reset process.
Forgot Username – If you have forgotten your username, you can rest it by clicking on the “forgot username” link at the bottom of the login page. You will be required to enter and conform your email address to proceed.
Enroll in Online Access
Step 1 – Go to the website using the process described in step 1 of the “How to Login” section above.
Step 2 – Just below the login form, locate the “Register now” link. Click on it to proceed.
Step 3 – On the next page, enter your policy number and social security number. Click “next” to proceed.
Step 4 – Provide all other necessary information to complete the enrollment process.
Step 1 – Go to the website.
Step 2 – On the bottom of the right-hand side of your screen, click on “Go Now” as shown below.
Step 3 – On the next page, enter your policy number and date of birth and then click “Next” to proceed with payment.
Make a Claim
Call customer service at 1-888-325-5433 for help with getting the claims form. Once you have obtained the form, fill in all the required details and attach the original policy, original death certificate of the late policy owner and any other document that supports your claim.