Shelter auto insurance policyholders can update and view their policy information online through their My Shelter account. Users of this service can make payments, view statements, view policy information, edit and view quotes, view claims and contact agents in one convenient place. Below is an overview of how to log into and sign up to My Shelter, make payments and file a claim.
How to Log In
Step 1 – Go to the homepage and locate the ‘My Shelter’ login form on the left-hand side of your screen as shown below.
Step 2 – Enter your User ID and Password then click ‘Log In’ to access your account.
- Forgot ID/Password – If you forget your password or user ID, click on the ‘forgot ID/password’ link at the bottom of the login form. You will be required to provide your user id to recover your password. You will need to provide your name and email address to recover your User ID.
Enroll in Online Access
Step 1 – Click on the ‘Register’ link on the homepage just below the login form.
Step 2 – You will be redirected to the enrollment page where you are required to enter your social security number, policy number, name and date of birth. Click ‘Continue’ to proceed.
Step 3 – Enter your account information to complete the enrollment process.
Mobile Log In
Step 1 – Go to the homepage and click on the ‘Pay Bills’ link at the top right hand side of the page. You will be redirected to the pay bills page.
Step 2 – On the ‘pay without signing in’ form, enter your policy number and email. Click ‘continue’ to pay with your credit card.
Make a Claim
Claim reporting can be done online with or without logging in. The process is as follows:
Step 1 – Go to the homepage and hover your cursor over the ‘Claims’ link. A drop down menu will appear. Click on ‘File a Claim’ to proceed.
Step 2 – Select whether you want to log into your account to file your claim or to do it without logging in. Click ‘Continue’ to proceed.
Note: the instructions below (from step 3) are for the non-login claim process.
Step 3 – Enter the captcha displayed to verify that you’re human. Click ‘Continue’ to proceed.
Step 4 – Enter your policy number and click ‘Continue’.
NOTE: Third party claims and glass claims cannot be processed online. Call 1-800-743-5837 for help.