Shelter motorcycle insurance policyholders can view and update policy information, make payments, view claims updates, view statements and contact an agent on the website by logging into their My Shelter account. This service is available 24/7. The instructions below go over the registration, payments, claims and log in process.
How to Log In
Step 1 – On the website, navigate to the homepage where you will find the My Shelter login form. It is located on the left hand side of the page as illustrated below.
Step 2 – Enter your login credentials (password and user ID) and click on the ‘Log In’ button to proceed.
- Forgot ID/Password – If you are having problems accessing your account, you can reset your password or recover your user ID by clicking on the ‘forgot ID/password’ link. To reset your password, enter your user ID. To recover your user ID, enter your email address and name.
Enroll in Online Access
Step 1 – On the homepage, click on the ‘Register’ link as shown below.
Step 2 – On the next page, you will be required to enter your personal details. These include your name, social security number, date of birth and policy number. To proceed, click ‘Continue’ at the bottom of the page.
Step 3 – Create your login credentials to complete the process
Mobile Log In
Step 2 – Enter your login credentials to access your account.
Step 1 – On the website, click on ‘Pay Bills’ on the top menu as shown below.
Step 2 – On the next page, enter your email address and policy number in the ‘pay without signing in’ form. Once you are done, click ‘Continue’ to pay.
Make a Claim
Step 1 – Visit the website and hover your cursor over the ‘Claims’ link as shown below. On the menu that appears, click on ‘File a Claim’.
Step 2 – You can choose to log into you’re my Shelter account to complete the claims process or proceed without logging in. If you opt to log in, you will be required to enter your login credentials. To proceed without logging in, answer a few questions about your relationship with the company. Select ‘Other’ for the type of claim you are filing and then click ‘Continue’.
NOTE: The instructions below are for the non-login claims process.
Step 3 – Enter the code displayed on your screen and click ‘Continue’.
Step 4 – In the field provided, enter the policy number for which you are making a claim.
Step 5 – Provide the general and loss information required to file the claim.