Features of managing your The Hartford auto insurance policy online include the ability to manage claims, make payments, view and print out ID cards/account statements, update policy information, and more. Policyholders can also manage their account by downloading and using the mobile app on their iOS (iPhone) or Android smartphones/tablets. The instructions below detail how to sign in to your account, what to do if you can’t remember your password, how to use the mobile site to log in, and also how to report a claim.
How to Log In
Step 1 – Go to the homepage (click the ‘Login’ link at the top of this page).
Step 2 – Hover over the ‘Account Login’ link in the main menu, and then select ‘Auto & Home.’ You will be redirected to the secure login page.
Step 3 – Enter your user ID and password, and click ‘Login.’
Forgot Password – Click the ‘Forgot Your Password?’ link. You will be taken to the four-step password reset form. Enter your user ID or email address and then press ‘Next.’ Follow the on-screen instructions to reset your account password. If you do not know your user ID, click the ‘I Forgot My User ID’ link.
Enroll in Online Access
Step 1 – From the main login page (direct link here), press the ‘Activate Your Online Account’ button as outlined in the screenshot below.
Step 2 – You will be taken to the four-step registration form. Enter your policy number and then click ‘Continue.’ In the remaining steps you will provide your personal details, and set up your account information (user ID plus password).
Note: For website technical support, call the customer support line at 1-877-633-6544.
Step 1 – Go to the homepage (www.thehartford.com) in your mobile web browser.
Step 2 – Click either the ‘Login’ button in the upper right corner of the site, or the ‘My Account’ link.
Step 3 – Press ‘Auto & Home.’
Step 4 – Enter your user credentials and then hit the login button to access your account.
Make a Claim
You can file a claim either online or over the phone (both options are available 24/7). Call 1-800-243-5860 to report your claim via the phone line.
Step 1 – To initiate the online claims process, go to the claims center page here.
Step 2 – Press the ‘Report an Auto Claim’ link.
Step 3 – Complete the captcha at the bottom of the page and then press ‘Continue.’
Step 4 – Enter your contact details (reporter/insured/contact information). After providing all of the required information, press ‘Continue.’ Follow the on-screen instructions closely, providing all of the necessary details regarding the damage to your car, etc. After submitting the claim, a licensed agent will be in touch with you as soon as possible.