There are several ways to manage your USAA auto insurance account; by going to the website and signing in via the login form, or by using the iOS/Android mobile app (download links are at the top of the page). Features of the mobile app for insurance accounts include the ability to pay your bills from your smartphone, download/request a new insurance ID card, receive roadside assistance, as well as file claims. The instructions in the guides below details how to access your account from the website, from a mobile device, how to register a new account, what to do if you forgot your password, as well as how to report a claim online. USAA login How to Log In Step 1 – Start by clicking the ‘Login’ button at the top of this page to be taken to the main auto insurance page. Step 2 – Click the ‘Log On’ link in the upper right corner of the page (seen in the image below, outlined in red). Step 3 – Enter your ‘Online ID’ and password into the form that drops down, and then press ‘Log On.’ Note: You may be required to provide additional details in order to verify your identity. Forgot Password -Press ‘Password’ on the login form (as outlined in the screenshot). -Once on the ‘Logon Recovery’ page, enter your online ID into the blank field and click ‘Next.’ There are two more steps to the password recovery process that must be completed (‘Reset Security’ and ‘Confirmation’). Enroll in Online Access Step 1 – On any USAA webpage, click the ‘Log On’ link in the upper right corner. Step 2 – The drop-down login form will generate, press ‘Register’ to be transferred to the five-step account registration form. Step 3 – In the first section (‘Personal Info’), select whether or not your are a current customer. Press ‘Continue.’ Note: Depending on your answer, you may need to verify your membership, or provide your personal information during this step. Step 4 – Continue the sign-up process by following the on-screen instructions. Mobile Log In Step 1 – Enter www.usaa.com into your mobile device’s web browser. Step 2 – Press the large ‘Log On’ button. Step 3 – Enter your online ID and password. Make a Claim Step 1 – Go to the main claims page here. Step 2 – Click the ‘Get Help’ button if you are filing an auto glass claim. Otherwise, press ‘Report a Claim’ under the ‘Auto Claims’ section. Note: If you are not a customer, but need to file a claim with USAA, call 1-210-531-8722. If you are a customer, and need to check the status of an existing claim, you need to sign in to your account. USAA Auto Insurance Company Review United Services Automobile Association (USAA) was founded in 1922 when 25 Army offices met in San Antonio to insure each other’s automobiles. At the time, members of the military were considered a high-risk group and had trouble finding quality insurance. These 25 officers sought to change that. In 1923, USAA expanded its membership to include Navy and Marine Corp officers. Today, USAA offers a wide range of insurance and financial products to active and retired servicemen and women in all branches of the military, their spouses, and their children. USAA is known for its financial strength and numerous customer service awards. It is consistently positioned among the most affordable and reliable auto insurance companies. It has been ranked in the top 200 companies by Fortune 500 and its financial strength rating is the highest given by industry standards, such as A.M. Best, Moody’s, and Standard & Poors. Becoming a member of USAA is made simple through user-friendly interaction on the phone, online, or on the USAA mobile app. Types of coverages offered by USAA Auto Insurance Auto insurance can be purchased through USAA for personal cars and trucks. Through its 3rd party carriers, USAA also offers insurance for motorcycles, mopeds, ATVs, antique and collector cars, motor homes, watercraft, and aircraft. Coverages offered for USAA auto insurance policies include: Liability – This coverage provides protection for your assets and provides compensation for injury to individuals or their property for which you are held legally liable. Most states have required state minimum liability limits. Comprehensive – Often also referred to as “other than collision,” comprehensive coverage protects your automobile when damaged in covered events other than a collision. This could include glass breakage, hail, and theft to name a few. A deductible may apply. Collision – If your vehicle is damaged due to a collision with another vehicle or stationary object, collision coverage provides for the repair or replacement of your vehicle. A deductible usually applies. If your vehicle is financed, you will likely be required to carry comprehensive and collision coverage by your lender. Uninsured and Underinsured – If you or your passengers are injured or your vehicle is damaged by an underinsured or uninsured driver (also a hit-and-run), this coverage may pay or help pay for injuries and/or property damage. While the coverages listed above are the primary coverages needed to comply with state laws and/or lender requirements, USAA offers additional coverages for peace of mind and added protection. Personal Injury Protection (PIP) – This coverage can be added as additional protection to your health insurance for larger medical claims due to an accident. Roadside Assistance – If your vehicle needs to be towed, roadside assistance can help. Rental Reimbursement – Your vehicle may be inoperable for a time due to a claim. Rental reimbursement can help you find a temporary rental car solution. If you use your vehicle for ridesharing or delivery, USAA may also be able to help with Rideshare Insurance. Although many rideshare and delivery companies have commercial insurance policies to cover their drivers, there may be a gap in coverage between your personal auto insurance and the commercial policy from the time you are logged on to the rideshare app until you’ve accepted a request. This coverage fills that gap to protect your vehicle, your income, and your legal liability. USAA Auto
