Benefits of having a Cincinnati Insurance Company online account include the ability to go paperless (receive electronic billing/account statements), make quick one-time payments, as well as view policy documents and information. The guides below cover the login, enrollment, password reset, and claims processes.
How to Log In
Step 1 – The first step to logging in to your account is to go to the homepage (https://www.cinfin.com/).
Step 2 – Once on the homepage press the log in button (outlined in red in the below screenshot). You will be taken to the main login page.
Step 3 – Enter your user ID and password into the input fields.
Forgot Password – Go to the main login page and then click the “Forgot user ID/password” link under the sign-in input fields. Enter your user ID into the form on the left, and then click the continue button. After confirming your identity you will be able to reset/recover your password.
Enroll in Online Access
Step 1 – Click the “Register (Create Account)” link on the main login page.
Step 2 – Select which type of account/policy you have from the drop-down list.
Step 3 – Click the continue button.
Step 4 – Enter your policy number, date of birth, last four digits of your social security number, and then enter the security code. Click the continue button to go to the next step. After verifying your identity you will be able to create your user credentials (ID/password).
File a Claim
Step 1 – Auto, casualty, and property claims must be reported to your independent agent (or by calling the main claims line at 877-242-2544).
Note: More information regarding the claims process can be viewed on this page.
Make a Payment
Step 1 – Go to the homepage (https://www.cinfin.com/) and then click the “Pay Now” link.
Step 2 – Select your policy type and then hit continue.
Step 3 – Enter your billing/policy ID and your billing ZIP code. Press the continue button.
Step 4 – Provide your payment information (credit/bank account details).